Tours for Turkey Booking Terms and Conditions
1. Our contract
a. All bookings are made with T4T Turizm Taşımacılık Seyahat Acentalığı ve Ltd Sti. trading as Tours for Turkey (hereafter referred to as Tours for Turkey, Us or We).
b. The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear on the booking form, and confirms that all such persons are fully aware of and understand these terms and conditions, and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation / invoice.
c. A ‘Client’ (You) is all persons named on the booking form intending to travel with Tours for Turkey.
d. A ‘Product’ is any service sold by Tours for Turkey.
e. A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
f. Any contract between you and Tours for Turkey are governed by Turkish law, and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.
g. We reserve the right to decline any booking at our discretion without further explanation.
2. Deposit & Final Payment
Bookings made 42+ days prior to departure will be required to pay a deposit of 50% at the time of booking. Bookings made less than 42 days prior to departure will be require full payment.
3. Amendments & Cancellations by You
a. You can cancel at any time, however cancellation fees apply. The cancellation will be effective as at the time that we receive a written request from you or your Agent. The following cancellation charges will apply:
|FIT & Private Tours:
43+ days prior to departure – 25% of total cost of the tour, or if airfares have been booked as part of the tour, and airfare cancellation charges exceed 25%, the cost of airfare cancellation fees plus a 5% administration charge.
42-29 days prior to departure – 50% of total cost
28-0 days prior to departure – 100% of total cost
3+ days prior to departure – no charge
2-0 days prior to departure – 100% of cost
b. No refund is given for a partially used product.
c. After your booking has been confirmed, amendments are made free of charge, with the exception of any charges passed on to us by contractors such as airlines. Requested amendments are subject to availability.
d. If any number of your party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Tours for Turkey.
e. If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
4. Cancellation by Tours for Turkey
a. All Tours for Turkey Products are subject to a minimum number of participants with the exception of Day Tours
b. We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Day Tour except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
5. Information and Pricing Policy
a. Before a booking is confirmed, we reserve the right to amend our published prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
b. Bank transfers are accepted as the full amount payable as published. Credit card payments can be made online using our online payment system. We can only accept credit card payments in Turkish Lira (TRY). The full amount payable in Turkish Lira is calculated by our bank by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. A guide to daily exchange rates can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your credit card for the amount of Turkish Lira that was withdrawn by us. We accept no responsibility for variations in the final transaction amount due to foreign currency and other fees and different exchange rates used by banking institutions.
c. Any reduced prices or discounts that become available after you have paid your deposit will not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
6. Change of Hotels and Itinerary
a. We publish all product information in good faith and we will use our best endeavours to operate all Products as advertised.
b. However, we reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
c. The hotels listed in your itinerary are intended to be used for your trip, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels without prior notice. If a change becomes necessary for any reason, the hotel substituted will be of equivalent standard, when available, to those shown. No refunds are provided for hotel changes. Full cancellation penalties as noted above apply.
a. Organised tour accommodation is based on single/twin/double/triple share accommodation.
b. Special requests such as bed types, smoking preference and connecting rooms are subject to availability.
c. If you are booking a triple room, please note that in some hotels, the third bed may be a “fold-away” bed. Availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
d. Single rooms may be smaller than a twin-bedded or double room.
8. Travel Insurance
Adequate travel insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Tours for Turkey accepts no liability on the Client’s behalf where Tours for Turkey has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance.
9. Liability of Tours for Turkey
a. Tours for Turkey Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Tours for Turkey or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Tours for Turkey by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
b. In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
c. We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.
d. Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
e. Where you occupy a seat in a vehicle fitted with a seat belt, neither Tours for Turkey nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
10. Travel Documentation
a. It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
b. We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability.
c. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
d. In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.
11. Health, Safety and Conduct
a. Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete their chosen itinerary. If you have any pre-existing medical conditions or illness you must declare the true nature of such conditions at the time of booking, and make arrangements for the
provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and
relieve Tours for Turkey from any obligations and liability.
b. While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
c. It is your responsibility to have any inoculations any vaccinations that may be required for your intended destinations. You must advise Tours for Turkey of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.
12. Client Exclusion and Local Law
You agree to accept the authority and decisions of Tours for Turkey’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Tours for Turkey. In the case of Client ill health, we may make such arrangements as we see fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
13. Photography and Marketing
Our authorised representatives may take photographs and films of you while using any Tours for Turkey Product. We reserve the right to use said material for any advertising or promotion in any medium we choose without obtaining further consent. We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.
If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a Tours for Turkey employee so that we can use our best endeavours to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.
15. Personal Data
All Client data is protected in accordance with “Protection of personal data” laws. By making a booking with us, you agree to our use of this data in order to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of Tours for Turkey and its business partners. If you do not want your data to be used by us, you may advise us by email, and said data will be destroyed.
16. Child Discount Rates
a. FIT & Private Tours Itineraries – children aged from 0-7 years travelling with two accompanying adults will receive a 50% discount off the full rate, children aged 8 – 10 years travelling with two accompanying adults will receive a discount of 25% off the full rate.
b. Gulet Cabin Charters – children aged 4 to 10 years old are charged at 50% of the full cruise rate if staying in their parent/guardian’s cabin. If there is more than one child, the first child is charged at 50% and every child after at full price. Children aged 11+ are charged at full cruise price.
c. Children of any age are welcome to participate in Day Tours and on independent travel programs or private gulet charters. Children aged 0-3 years travelling on a day tour will be free of charge, children aged 4-11 years travelling on a day tour will receive a discount of 50% off the full rate.
d. Persons under 18 may book any of our tours only if they are travelling with a parent or legal guardian. There can be no exceptions to this policy.
17. Tour Inclusions and Exclusions
The price of your tour includes all accommodation, transport and sightseeing as listed in the inclusions section of your itinerary. Your tour price excludes any item not mentioned in the inclusions section of your itinerary. This includes, but is not limited to: air travel unless mentioned within the inclusions of the tour; airport arrival/departure taxes, visas, personal insurance, personal items such as, but not limited to, extra beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities.
18. Airport transfers & hotel pick up details
Inbound and outbound Airport transfers and pick up from a hotel for day tours, where included in your package, are subject to you providing your full flight details, including arrival time and flight number and / or hotel details a minimum of 24 hours prior to arrival or the scheduled hotel pick up.
Failure to provide full and correct details may void transfer entitlement.
In addition to any personal items such as a handbag or laptop computer, you are entitled to have one main piece of luggage and a cabin bag or day pack in the tour bus. Please note that some domestic airlines in Turkey have a luggage limit of 15kg and may allow just one handbag and / or small cabin bag inside the cabin of the aircraft. If your tour program includes a domestic flight and your luggage exceeds 15kg or the allowed number of pieces of luggage, you will be responsible for any excess baggage fees.
20. Free Time
Certain periods during the tour may be designated as “free time”. These periods are provided to give you a chance to rest, relax and/ or explore. You are free to use this free time as you wish. We do not accept responsibility for any loss, accident or injury which occurs during such ‘free time’.
21. Guaranteed Departure Products
Guaranteed Departure Products are guaranteed to depart on the dates advertised except where beyond the control of Tours for Turkey by Force Majeure and include all tours on our website/s with the exception of products detailed in clauses 24.
22. Minimum Number Products
Minimum Number Products are all Products that are not listed as Guaranteed Departure Products on our website. In the event that a minimum number product fails to secure sufficient bookings on any departure date, we will inform you or your Agent. In such a case we will endeavor to find a suitable alternative, and you will be given the option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid.
23. Maximum Group Size Products
Maximum number products include Gulet cruises. A maximum limit of 20 passengers is set for these tours. Maximum gulet numbers vary according to available cabin space. Bookings will be closed and not be accepted after this limit is reached. This limit may be changed at our discretion without notice if extenuating circumstances necessitate this.
24. Gulet cruises
a. Availability must be confirmed with Tours for Turkey in writing prior to acceptance of any booking.
b. Single travellers must pay a single supplement if they want a cabin to themselves. The option to twin share with another traveller may not always be available, and in this case a single supplement will also apply. The option for a cabin with two single beds may not always be available.
c. The departure date of a gulet cruise may not be changed within 72 hours of departure.
d. Gulet cabin charters are not recommended for 0-3 year olds.
e. Children up to and including 17 years of age undertaking a cabin charter gulet cruise must share a cabin with an accompanying adult.
f. In cases of gulet breakdowns, our gulet contractor and/or its agents have 24 hours to repair or replace the gulet before compensation will be offered. If the problem is fixed within the time period no refunds will be given.
25. Updates to terms and conditions
Tours for Turkey reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients’ responsibility to be familiar with them. The latest terms and conditions can always be found on the Tours for Turkey website: www.toursforturkey.com and will supersede any previous versions.